Duration of the service
Post-delivery support is included in the fee for the first 24 months from the closing of the site, a period in which we coordinate checks, adjustments and whatever the daily use of the spaces may raise. Beyond that term, support continues in forms weighed case by case. The documentation archive stays accessible and our availability as a technical reference continues past the formal deadline. What changes is only the financial framing of interventions, agreed each time.
Daily testing
Every home reacts to real use, and in the weeks after moving in, small issues tied to the settling of materials often surface, such as a door to adjust under full load or a home-automation sensor to calibrate. It is part of the normal cycle of a property. We accompany this running-in phase, taking care of the necessary checks so the rooms can be lived in untroubled, and we consider the work concluded only when every element works as it should.
What the service covers
We coordinate, with the same method that led the site, what was built under our direction. The service comprises precision checks and adjustments on installed elements, work on systems and lighting, settings for home-automation components, communications to manufacturers for defects or malfunctions, repairs of accidental damage and advice on the ordinary care of surfaces and materials. The most frequent problems concern the systems, which after testing may call for further calibration, while manufacturing defects on appliances or smart components are rarer. The procedure is ours to handle, as in furniture logistics, contacting the manufacturer directly for replacements or repairs. The studio’s contractual weight shortens resolution times and relieves the client of the management of warranties and of the responsibilities companies pass to one another.
Timing and priorities
Responsiveness depends on the impact on domestic comfort. Malfunctions touching primary services take absolute precedence, taken in hand within 24 hours. They include heating and climate control, alarm and security systems, the essential kitchen appliances, general lighting. Aesthetic settling and imperfections that do not compromise use are scheduled with more relaxed timing, to rationalise logistics and reduce the disturbance of technical presence in the home. The first step is almost always a phone call, because a remote conversation, supported by our knowledge of the systems, often identifies the cause before crews are even moved.
Boundaries and new requests
We distinguish work on what was built from the opening of new engagements. The accompaniment covers the functional upkeep of the approved choices and is included in the fee, and these boundaries, too, answer to our transparency policy. Outside them sit changes to elements approved and installed, new furniture absent from the initial agreement, second thoughts on delivered bespoke pieces that call for remaking, and extensions beyond the original project. Caring for a surface belongs to the service, redesigning a room is a new engagement.
Ongoing support
Operational needs cluster in the first months, but the archive stays available over the years. Long afterwards, whoever occupies the spaces can retrieve colour codes, data sheets or references for specific work. Faced with the accidental damage of use, a stained worktop, a knocked piece of furniture, we help identify the most suitable repair and engage the trades capable of work worthy of the original quality. Those who entrusted us with the project find in us a reference even for what does not stem from our own doing.
Documentation and memory
At closing we hand over a complete archive, conceived for the care of the home over time. It holds the data sheets of every product in place, the colour codes and supply references, the guidance for cleaning natural materials, stone and wood in particular, and the final photographic record of the delivered space. It is ordered information, holding the history of every choice and taking the uncertainty out of future maintenance.
Why post-delivery support matters
Post-delivery support is the work that continues beyond the closing of the site, in the weeks when daily use questions every technical choice, from the systems to the finishes to the mechanisms. The tranquillity of those who live there, and with it the durability of the value created, rests on being able to solve problems with someone who knows the project in detail.
