Daily testing
Every home responds to real use. In the weeks following the move-in, small issues can emerge as materials and components settle, such as a cabinet door needing adjustment when fully loaded or a home-automation sensor requiring calibration. These occurrences are part of a property’s normal cycle. We accompany this run-in phase by taking charge of the necessary checks so that the owner can enjoy the spaces without disruption, considering the work complete only when every element performs at full capacity.
The scope of service
We coordinate, on an operational level, what has been delivered under our direction. The service includes:
- precision checks and adjustments on installed elements;
- interventions on building systems and lighting;
- settings and usage optimisation of home-automation components;
- communication with manufacturers regarding defects or malfunctions;
- restoration following accidental damage;
- advice on the routine care of surfaces and materials.
The most recurring issues concern building systems which, despite testing, may require subsequent fine-tuning. Manufacturing defects on appliances or smart components are less frequent. When they occur, we handle the process by contacting the manufacturer directly to secure replacements or repairs. This filter allows us to leverage the studio’s contractual position for swift resolutions, sparing the client warranty administration and the responsibility being passed between companies.
Timing and priorities
Responsiveness depends on the impact on domestic comfort. Malfunctions affecting primary services take absolute priority, with acknowledgement within 24 hours:
- heating and air conditioning;
- burglar alarm and security systems;
- essential kitchen appliances;
- general lighting.
Aesthetic settling or minor imperfections that do not compromise usability are scheduled with appropriate timing, to rationalise logistics and reduce disruption from technical presence in the home. We favour direct telephone contact for rapid diagnosis. Often an initial remote review, based on our knowledge of the system, allows us to identify the cause before sending teams on site.
Boundaries and new requests
We distinguish interventions on completed works from the opening of new assignments. Support covers the functional maintenance of approved choices and is included in the fee. It does not include:
- changes to approved and installed elements;
- new furniture or components not foreseen in the initial agreement;
- second thoughts on delivered bespoke furniture requiring remaking;
- extensions or variations compared to the original design.
Common sense guides this distinction: providing guidance on the care of a surface is part of the service, while redesigning a room opens a different chapter. Flexibility is the norm, but within clear boundaries.
Ongoing support
Operational needs usually concentrate in the first few months, but the archive remains available over time. Years later, those living in the home can retrieve colour codes, technical sheets or references for specific interventions. Even in the case of accidental damage caused by use, such as a stained surface or a bumped piece of furniture, we offer support to identify the appropriate restoration approach, activating the suitable craftsmen for a repair consistent with the original quality. We do not leave those who entrusted us with the work alone in the face of issues, even when they are not attributable to our work.
Documentation and memory
On completion, we deliver a complete archive, essential for long-term management:
- spec sheets for all installed products;
- colour codes and supplier references;
- clear guidance for the care and cleaning of natural materials (e.g. stone, wood);
- final photographic report of the completed space.
This organised information preserves the history of every choice, making future care straightforward and free of uncertainty.
The peace of mind of those living there
Post-delivery assistance reflects how we understand the professional relationship. Delivering a functioning space also means ensuring it continues to perform in the weeks that follow, when daily living tests every technical decision. Peace of mind comes from having a consistent point of reference, and from knowing the project is followed through until every element has stabilised and performs as intended.
